The Principles of Good Practice

The Principles of Good Practice to be followed by the members of the Association of Financial Companies in Poland (ZPF) have been developed in cooperation with its associated enterprises. The set of Principles has been based on the key operating standards applied by the major financial companies in Poland. The Book Three of the PGP has been dedicated to debt collection companies. The Principles provided therein have been based on the applicable Polish laws. All companies which adhere to the Principles of Good Practice operate strictly according to the highest ethical, moral standards, assuring the public that the signatories are acting in good faith. PRA Group Polska Sp. z o.o. is a member of the Association of Financial Companies in Poland and a holder of ZPF Certificate.

The most current version of the Principles of Good Practice is available at: https://zpf.pl/etyka/zasady-dobrych-praktyk/


ou may submit a request to the ZPF Ethics Committee or Ethics Officer to check the compliance of a given business practice with ZPF’s Principles of Good Practice – for more details of the enquiry process, please see: https://zpf.pl/etyka/wniosek-do-komisji-etyki/

As a member of the Association of Financial Companies in Poland (ZPF) we are subjected to an annual Ethics Audit which is conducted by ZPF’s Ethics Committee in order to verify our compliance with the Principles of  Good Practice. The certificate below serves as proof that we have obtained a positive audit result.